“Voice Over Internet Protocol (VoIP), is a technology that allowing you to make voice calls over a broadband Internet connection instead of an analog (regular) phone line. Some VoIP services allow you to call people using the same service, but others may allow you to call anyone. They can have a telephone number – including local, long-distance, mobile, and international numbers or not. Some VoIP services only work over your computer or a special VoIP phone while other services allow you to use a traditional phone connected to a VoIP adapter.” – GeeksforGeeks
Why Partner with Krypteia?
Core Network
- Providing technology services on a global scale
- Experts in multi-location and complex design
- Specialization in Unified Communications
- Active accounts throughout North America
Transparency
- 99.3% customer satisfaction
- 1.07 average wait (minutes)
- 4 North American datacenters
- 100% service uptime
- Transparent access to network status
- Visibility on known issues
- Visibility on carrier events
- RFOs published within 24 hours of any events
- Partner updates every 30 minutes during events
Included Features
Never Miss A Call
- Agent Login / Logout
- Auto Attendant
- Call Park
- Call Pickup (User or Department)
- Call ACD Queue
- Caller ID
- Caller ID Name (CNAM)
- Caller ID Prefix
- Call Transfer
- Call Waiting
- Dial by Name Directory
- Directory Assistance
- Linear Cascade Distribution
- Line Position Announcements
- Never Busy / Unlimited Inbound Calls
- Queue Call Back
- Ring Delay
- Ring Group / Hunt Group
- Seven Digit Dialing
- Simultaneous Ring
- Unlimited Calling to US or Canada
- US or Canadian Numbers
- Voicemail
Manage, Train, and Track Your Users
- Account Codes
- Agent Presence
- Anonymous Call Rejection
- Attendant Console / Presence Panel
- Busy Lamp Field
- Call Screening
- Call Recording (Always & On Demand)
- Departments
- Join Call / Barge In
- Monitor / Listen In
- Music On Hold (Customer per user, call queue or company)
- Remote Phone Reboot
- Time Frames (Date, Time, Day of Week) – Company & Personal
- Visual Button Builder (SNAPbuilder)
- Visual Directory Designer
- Voicemail Copying
- Voicemail Operator Breakout
- Voicemail Sorting
- Whisper / Coaching
Control Who Sees What
- Admin Panel
- API Access
- Call Logging
- Caller ID Blocking
- Contact Directory – Personal & Shared
- Dial Permissions (Local, Extension Only, 911 Only, International)
- Disaster Recovery Call Forwarding
- E-911 / Emergency Assistance
- Fraud Monitoring and Alerting
- User Portal
- User Recycling / Reset
Keep In Touch, Any Time or Place
- Browser-based Call Control
- Call Forwarding
- Chat
- Find Me / Follow Me
- Hot Desking
- Missed Call Emails
- Mobile Application (Softphone)
- Multiple Phones Per User
- Multiple Time Zones Supported
- Virtual Extensions
- Voicemail Box Full Emails
- Voicemail to Email
- Web Phone (WebRTC)
… And More!
- Call Quality Monitoring
- Call Quality Reporting
- Detailed Call Reports
- Do Not Disturb (DND)
- HIPAA Compliance
- Lifetime Software Upgrades
- Intercom
- Multisite Support
- Paging
- Phone Number Porting
- QOS Scores for Each Leg
- SIP Trunking
- Unlimited Support
Contact Us today so we can talk about your Cybersecurity and IT solution needs for your organization!